Client support
Need a change on your website, or something is not working? Send us a request and we take care of it.
Reply within 1 business day
We confirm every request and tell you when it will be done.
30 minutes of changes every month
Text, photos, prices and hours are included. Bigger changes, like new pages or a redesign, are quoted first.
Website down?
Choose "Urgent" in the form and we look at it first.
Send a request
Prefer email? Write to hello@ulimby.com
FAQ
Client questions
How do I update my payment method?
In your PayPal account, open your automatic payments, choose Ulimby and update the card or account. If you pay by invoice, simply pay the next invoice with the new method.
How do I cancel my plan?
Send a request with the type "Billing" or write to hello@ulimby.com. There is no cancellation fee. Your website stays online until the end of the month you already paid, and we send you its files at no cost so you can move it to another host.
How does the email address on my domain work?
Messages sent to your address on your domain are forwarded to the inbox you chose. To change that inbox, send a request with the type "Email or domain".
What counts as a bigger change?
New pages, a redesign, an online store or a booking system. We send you a quote before doing any work, and nothing is charged without your approval.
How do I know how many minutes I have left this month?
Ask us anytime and we tell you how many minutes you used this month. Unused minutes do not carry over to the next month.